Personalized B2B engagement across any buyer’s journey

Account-Based eXperience (ABX) is a customer-centric strategy that goes beyond traditional marketing to deliver tailored, cohesive experiences across any customer journey. ABX aligns Marketing, Sales, and Customer Success teams to ensure every interaction with key accounts is personalized, unified, impactful, and value-driven. By focusing on creating meaningful, relevant engagements at every stage of the buyer’s journey, ABX helps build deeper relationships, drives accelerated growth, and enhances your brand. It puts the customer at the heart of your GTM, ensuring a seamless and consistent experience from initial awareness to post-sale support. Whether you have a well-established tech stack and need support with campaign strategy, insights, and activation - or you're seeking assistance to implement an ABM platform like 6sense or Demandbase alongside your tech stack, we’ve got you covered.

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Data-driven, laser focused buyer experiences for your in-market accounts

ABX unifies Marketing, Sales, and Customer Success teams to drive measurable, impactful results across the buyer’s journey. By focusing on high-potential accounts precisely when they’re in-market, ABX leverages data-driven insights to deliver personalized experiences that resonate with each member of the buying group at every stage of the buyer’s journey. This enhances team collaboration, generating high-value interactions and surfacing insights that strengthen and accelerate sales pipeline. The result: increased customer satisfaction, higher retention, and maximized lifetime account value, ensuring success well beyond the initial sale.

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Improved Marketing & Sales alignment

Enhanced collaboration to ensure cohesive messaging and seamless data-driven personalized engagements across all customer touchpoints

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Drive more conversations

Increased engagement with key accounts, driving more strategic, high-value meetings with the buying group for all teams

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More pipeline created

Expand opportunities by identifying and nurturing high-potential accounts for a stronger sales pipeline

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Accelerate existing pipeline

Fast-track high-value deals through targeted engagement and efficient, personalized sales strategies

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Boost customer retention

Empower customers with value-driven touchpoints, personalized advocacy, and insights to support ongoing success and growth

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Attract: Identify the right accounts and drive awareness with precision

Leveraging advanced segmentation, targeting, and account monitoring, we help you define your Ideal Customer Profile (ICP) and build an accurate Target Account List (TAL). We identify your In-market ICP (IICP) - those most likely to convert - enabling you to focus your budget and efforts where it counts. Through data enrichment, predictive insights, and programatic advertising, we ensure you’re connecting with the right decision-makers at the optimal moment. This technology-driven approach harnesses the power of platforms like 6sense, and Demandbase to amplify effectiveness, providing a solid foundation for your ABX strategy, enabling you to target key members of the buying team with impactful experiences at the right time.

This streamlined, data-backed method ensures you’re investing only in high-quality, in-market accounts already interested in your business - driving deeper engagement whilst building a high-quality, well-aligned pipeline. It strengthens alignment between Marketing, Sales, and Customer Success - fostering collaboration as a unified revenue team and setting the stage for accelerated revenue growth.

Engage: Nurture key accounts through multi-channel, personalized experiences

Move beyond traditional email outreach with hyper-personalized, tech-driven interactions across multiple channels. Leveraging dynamic email nurtures, AI-powered chatbots, engagement hubs, and Interactive Digital eXperiences (iDX), we deliver impactful, differentiated customer experiences to enhance engagement with all members of the buying team, at every stage of the buyer’s journey. This cohesive approach amplifies engagement, positions you ahead of competitors in the battle for mindshare, and accelerates opportunity creation for Sales, strengthening your reputation as a trusted partner who understands and adapts to each customer’s unique needs.

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Close: Maximize conversion potential and streamline the path to purchase

Accelerate engagement and drive growth by connecting with each decision-maker in the buying team at their unique stage of the buyer’s journey, on their terms. Leveraging tailored content, automated outreach, and insights-driven engagement, your team can close high-value opportunities more efficiently with the SalesTech they’re already comfortable using. Our strategic enablement hubs provide real-time insights at every stage, equipping your team to engage each stakeholder with precision and confidence. This adaptable approach builds a robust, scalable pipeline, optimizes conversion rates, fuels sustainable revenue growth, and ensures your team remains agile and responsive to evolving buyer needs.

Grow: Drive account value to foster long-term loyalty

Fuel sustainable growth by expanding and enriching relationships with existing accounts through strategic, tech-driven onboarding, advocacy, and retention programs. Personalized advocacy hubs and tailored cross-sell and upsell recommendations empower you to deliver exceptional customer experiences that equip stakeholders to broaden your reach within the organization. Customer feedback and engagement tools provide valuable insights to boost satisfaction and identify new growth opportunities. By fostering loyalty and advocacy. This often-forgotten phase of ABX drives retention and maximizes lifetime account value, building a scalable, enduring revenue stream for your business.

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Optimize: Data-driven insights to continuously measure, improve, and prove impact

Our ABX approach is grounded in a philosophy of continuous optimization - using robust, data-driven insights to guide every program. From day one, we benchmark your readiness and track measurable progress, leveraging performance dashboards, attribution modelling, forecasting, and progression tracking to provide a comprehensive view of your journey and the accounts in your ABX program. Through regular health checks and QBRs, we ensure your strategy remains on track, reporting on program success and account performance to open more opportunities with the right accounts, and to help accelerate revenue growth.

See ABX in action